Welcome to Shipping Container Services (SCS). This Shipping Policy outlines the terms governing the delivery of containers purchased through our website or directly from our Durban depot. By placing an order with us, you agree to the terms set out below. This policy is subject to the Consumer Protection Act 68 of 2008 of South Africa.

1. General

We are the operator of https://shippingcontainerservices.co.za/, referred to as “we” and “us.” By placing an order through our website, you agree to the terms below. These terms protect and set clear expectations for both parties.

• Subject to Stock Availability: We aim to maintain accurate stock counts on our website. However, there may be occasional discrepancies. In such cases, we will fulfil available products and inform you about any items that require additional lead time.

2. Delivery Costs

Delivery costs are calculated based on the size of the container, delivery method (tilt tray, sideloader, or crane), and the delivery destination within South Africa. The final delivery cost will be confirmed at the time of order and collected with the purchase. All costs are quoted in South African Rand (ZAR) and are inclusive of VAT.

3. Delivery Coverage

We deliver throughout South Africa. We are based in Bayhead, Durban and primarily serve KwaZulu-Natal, but we deliver to all major centres nationwide including Johannesburg, Cape Town, Pretoria, Port Elizabeth, East London, and surrounding areas. For remote or difficult-to-access locations, please contact us in advance so we can assess feasibility and costs.

4. Delivery Methods

• Tilt Tray Delivery: Standard delivery method for most locations. Suitable for level, accessible sites.
• Sideloader Delivery: Used for confined spaces or locations where the container needs to be placed with precision.
• Crane Delivery: Used for elevated placements or sites with restricted access. Additional charges apply.

5. Delivery Timeframes

• 5.1 Local (KwaZulu-Natal): Typically 2 – 5 business days after payment is cleared.
• 5.2 National Delivery: Typically 5 – 10 business days depending on destination and logistics availability.
• 5.3 Dispatch Time: Orders are processed within 2 business days of payment confirmation.
• 5.4 Change of Delivery Address: Address changes can be accommodated before dispatch. Please contact us immediately if you need to update your delivery address.
• 5.5 Items Out of Stock: Out-of-stock items will be dispatched as soon as stock becomes available. You will be notified of any delays.
• 5.6 Delivery Time Exceeded: If your delivery has not arrived within the estimated timeframe, please contact us at contact@shippingcontainerservices.co.za or call +27788849552.

6. Site Preparation

The customer is responsible for ensuring the delivery site is prepared, accessible, and level before delivery. Our drivers will not be able to place a container on ground that is uneven, waterlogged, or inaccessible. We recommend placing the container on concrete blocks or railway sleepers to ensure stability and longevity.

7. Tracking Notifications

Where available, customers will receive updates on their delivery status. Our logistics team will contact you to confirm the delivery date and time window in advance.

8. Containers Damaged In Transit

If your container arrives with damage that was not present at time of purchase, please reject the delivery if possible, or document the damage immediately with photographs and notify us within 24 hours at contact@shippingcontainerservices.co.za. We will investigate and resolve the matter in accordance with the Consumer Protection Act 68 of 2008.

9. VAT and Duties

• 9.1 VAT: All prices include VAT at 15% as required by SARS. A valid VAT invoice will be issued upon payment.
• 9.2 Export Orders: For customers outside South Africa, export of containers may qualify as zero-rated VAT supplies. International customers are responsible for all import duties, taxes, and customs fees in their country.

10. Returns and Cancellations

10.1 Change of Mind Returns: We accept returns within 30 days of delivery if the container is in its original condition. Return delivery costs are at the customer’s expense. Refunds will be processed within 30 days of the container being returned and inspected.

10.2 Warranty: Valid warranty claims may be submitted within 90 days of delivery. We will process warranty claims within 7 business days and offer a refund, replacement, or credit at our discretion, subject to the CPA.

10.3 Cancellations: Orders may be cancelled before dispatch at no charge. After dispatch, our Return & Refunds Policy applies.

11. Insurance

Containers in transit are covered by our logistics partner’s insurance for loss or damage. We recommend customers take out their own insurance once the container is placed on their property.

12. Customer Service

For any delivery queries or assistance, please contact us:

Email: contact@shippingcontainerservices.co.za

Phone: +27788849552

Address: Bayhead, Durban, 4001, South Africa